Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes how BRIDGES Technology Group (“Company”, “we”, “us”, or “our”), a technology company incorporated under the laws of the Republic of Liberia, collects, uses, stores, and protects personal information when you access or use TradeLensIQ, available at https://tradelensiq.com and associated subdomains (collectively, the “Platform”).

By creating an account or using the Platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described herein. If you do not agree, you must not use the Platform.

This Policy is incorporated into and forms part of our Terms of Service. Capitalised terms not defined in this Policy have the meanings given to them in the Terms of Service.

2. Information We Collect

We collect personal information in the following categories when you use the Platform:

2.1 Account Information

When you register for an account, we collect:

• Full name and email address
• Password — stored in encrypted, hashed form; we do not have access to your plaintext password
• Billing information including name, billing address, and payment method details — payment card data is processed and stored solely by our third-party payment processor; we do not store full card numbers
• Account preferences, notification settings, and platform configuration

2.2 Trading Profile Data

If you complete your Trading Profile, we collect and store the information you provide, including:

• Trading experience level and self-described trading style
• Written strategy description
• Preferred analysis timeframes and execution timeframes
• Active trading sessions
• Risk management rules including risk per trade percentage, minimum R:R ratio, maximum trades per day, and consecutive loss limits
• News event trading rules
• Stated psychological tendencies, weaknesses, and trading goals
• Performance targets including win rate target, R:R target, and monthly R objective

Trading Profile data is used exclusively to personalise your Platform experience, including intelligence outputs, AI coaching, and performance reports. It is never sold or shared with third parties for commercial purposes.

2.3 Trade Journal Data

When you log trades in the Platform, we collect and store:

• Trade details: instrument, direction, strategy tag, risk percentage, entry price, stop loss, take profit, risk-reward ratio, and result in R
• Trading session and date/time of entry
• Trade screenshots you choose to upload
• Trade notes and annotations you enter
• The market intelligence snapshot automatically captured at the time of trade entry, including Trade Readiness score, Alignment, Confidence, Market Context, Swing Bias, Intraday Bias, and Macro conditions

2.4 Usage and Technical Data

We automatically collect certain technical information when you access the Platform:

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Device type and operating system
• Pages visited, features accessed, and time spent on the Platform
• Referring URLs and entry/exit pages
• Error logs and performance data
• Session timestamps and duration

This data is used to operate the Platform, diagnose technical issues, prevent fraud, and understand how features are used in order to improve the Platform experience.

2.5 Communications Data

If you contact us by email or through any support channel, we collect and retain the content of your communications and our responses, together with any personal information you include in those communications, for the purpose of managing and responding to your enquiry.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To create and manage your account and authenticate your identity when you log in
• To provide, operate, maintain, and improve the Platform and its features
• To personalise intelligence outputs, AI trade reviews, coaching feedback, and performance analytics based on your Trading Profile
• To process subscription payments, manage billing cycles, and send payment receipts
• To send transactional communications including account verification emails, password reset emails, billing notifications, and material policy updates
• To respond to your support requests, questions, and feedback
• To detect, investigate, and prevent fraudulent activity, security incidents, and violations of our Terms of Service
• To analyse aggregate usage patterns and Platform performance in order to improve features and user experience
• To comply with applicable legal obligations, court orders, and regulatory requirements
• To enforce our Terms of Service and protect the rights, property, and safety of the Company, our users, and third parties

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your consent. AI coaching outputs are analytical suggestions derived from your own data and do not constitute automated decisions binding on you.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your information only in the following limited and specific circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, including payment processing, cloud infrastructure and data hosting, transactional email delivery, error monitoring, and AI model API services. These service providers are granted access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data, and to use it only in accordance with our instructions.

4.2 Legal and Regulatory Disclosure

We may disclose your personal information if we are required to do so by applicable law, regulation, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Platform, or protect the personal safety of users or the public.

4.3 Business Transfers

In the event that the Company undergoes a merger, acquisition, restructuring, sale of assets, or other similar transaction, your personal information may be transferred to the successor entity as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy, and you will have the opportunity to close your account if you do not wish your data to be transferred.

4.4 With Your Consent

We may share your information with third parties in other circumstances where we have obtained your explicit consent to do so.

5. Data Retention

We retain your personal information for as long as your account remains active or as otherwise necessary to provide you with the Platform services. Specifically:

• Account information is retained for the duration of your account and for a period of up to 90 days following account closure, after which it is deleted or anonymised
• Trade journal data and Trading Profile data are retained for the duration of your account and deleted within 90 days of account closure, unless you request earlier deletion
• Billing records are retained for a minimum of seven years from the date of the transaction, as required by applicable financial record-keeping laws
• Usage and technical logs are retained for up to 12 months for security and operational purposes
• Communications data is retained for up to 24 months or until the matter is fully resolved

You may request deletion of your personal data at any time by contacting us at tradelensiq@bridgesliberia.com. We will action deletion requests within 30 days, subject to any legal retention obligations that prevent immediate deletion of certain records.

6. Data Security

The Company takes the security of your personal information seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, destruction, or accidental loss. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security)
• Encryption of passwords using industry-standard one-way hashing algorithms
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Regular security assessments and monitoring of Platform infrastructure
• Secure data hosting with reputable cloud infrastructure providers

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authorities as required by law.

You are responsible for maintaining the security of your account credentials. We recommend using a strong, unique password and enabling any available two-factor authentication options.

7. Cookies and Tracking Technologies

The Platform uses cookies and similar tracking technologies to operate core functionality, maintain your authenticated session, and understand how the Platform is used.

7.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing the Platform from working.

7.2 Analytics Cookies

We use analytics tools to understand how users interact with the Platform — which features are used, where users spend time, and where errors occur. This data is used solely to improve the Platform experience and is not used for advertising or shared with third parties for commercial purposes.

7.3 Your Cookie Choices

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. We do not use cookies for cross-site tracking or targeted advertising.

8. International Data Transfers

BRIDGES Technology Group is incorporated and operated in the Republic of Liberia. Your personal information may be processed and stored on servers located in other countries, including countries whose data protection laws may differ from those in your jurisdiction. In particular, our cloud infrastructure and third-party service providers may be located in the United States, the European Union, or other jurisdictions.

Where we transfer personal information outside of your jurisdiction, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Policy. By using the Platform, you consent to the transfer of your personal information to countries outside your jurisdiction for the purposes described in this Policy.

If you are located in the European Economic Area or the United Kingdom and have concerns about international data transfers, please contact us at tradelensiq@bridgesliberia.com for information about the specific safeguards applicable to your data.

9. Your Rights

Depending on your jurisdiction and applicable data protection law, you may have some or all of the following rights with respect to your personal information:

• Right of access — you have the right to request a copy of the personal information we hold about you and information about how we use it
• Right to rectification — you have the right to request that we correct any inaccurate or incomplete personal information we hold about you
• Right to erasure — you have the right to request deletion of your personal information, subject to certain legal exceptions
• Right to restriction of processing — you have the right to request that we limit the way we use your personal information in certain circumstances
• Right to data portability — you have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller
• Right to object — you have the right to object to our processing of your personal information in certain circumstances, including where we are relying on legitimate interests as the legal basis for processing
• Right to withdraw consent — where we process your information on the basis of consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact us at tradelensiq@bridgesliberia.com with a clear description of your request. We will respond within 30 days of receiving your request. We may need to verify your identity before acting on certain requests. We will not discriminate against you for exercising any of these rights.

If you are not satisfied with our response to a privacy request or believe we are processing your information in a manner inconsistent with applicable law, you may have the right to lodge a complaint with a competent data protection authority in your jurisdiction.

10. Children's Privacy

The Platform is not directed at children under the age of 18, and we do not knowingly collect personal information from anyone under the age of 18. If you are under 18, you may not use the Platform.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take prompt steps to delete such information from our systems. If you believe that we may have collected personal information from a minor, please contact us immediately at tradelensiq@bridgesliberia.com.

11. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or resources. These links are provided for your convenience only. The Company has no control over the content, privacy practices, or policies of third-party sites and accepts no responsibility for them. We encourage you to review the privacy policy of any third-party site or service you access through the Platform before providing any personal information.

The inclusion of a link to a third-party site does not imply any endorsement by the Company of that site or its operators.

12. AI Processing of Your Data

TradeLensIQ uses artificial intelligence to generate trade reviews, coaching feedback, and contextual market narratives. This section explains specifically how AI processing of your personal data works on the Platform.

12.1 What AI Processes

Our AI systems process your Trading Profile data (methodology, risk rules, psychological tendencies, and targets), trade journal entries (trade details, screenshots, notes), market intelligence snapshots captured at entry, and your cumulative trade history in order to generate personalised coaching outputs and trade reviews.

12.2 How AI Outputs Are Generated

AI coaching outputs are generated by submitting relevant contextual data from your account to a third-party large language model API. The AI receives your Trading Profile context, the details of the trade under review, and the market intelligence conditions at the time of entry, and produces a structured analytical review. The AI does not have persistent memory between sessions — each coaching output is generated from the specific context provided at the time of the request.

12.3 AI Output Limitations

AI-generated coaching outputs are analytical in nature and are grounded in the data you have provided. They are not infallible, should not be treated as definitive assessments of your trading decisions, and do not constitute financial advice. You should apply your own judgment when reviewing AI outputs.

12.4 Data Sent to AI Providers

When generating AI outputs, certain data from your account — including trading context and market conditions — is transmitted to our AI model provider via encrypted API calls. We ensure that our AI provider is contractually obligated to maintain data confidentiality and not to use your data to train its general models. Please contact us at tradelensiq@bridgesliberia.com if you require further information about our AI providers and the data protection terms applicable to that processing.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, the Platform, or applicable law. When we make material changes, we will update the effective date at the top of this page and notify you by email to the address associated with your account.

We encourage you to review this Policy periodically. Your continued use of the Platform after the updated Policy becomes effective constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must stop using the Platform and close your account. The most current version of this Policy will always be available at https://tradelensiq.com/legal/privacy.

14. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us at: